Shipping policy

1. Where We Ship From

All orders are shipped from our studio in California, USA.

2. Processing Time

Most orders ship within 2–7 business days.

Processing time may vary depending on the item, and more specific estimates may be shown on individual product pages.

Business days are Monday through Friday, excluding holidays.

3. U.S. Shipping

We offer free U.S. shipping on orders of $50 or more.

For orders under $50, available shipping options and rates will be shown at checkout.

Delivery times shown by the carrier are estimates and may vary after a package has been shipped.

4. International Shipping

We ship to selected international destinations.

Available countries and shipping options are shown at checkout. Shipping rates are calculated based on the destination and available carrier services.

5. Tracking

Once your order ships, you will receive an email with tracking information so you can follow your package.

Tracking updates may sometimes take a little time to appear after a package has been handed to the carrier.

6. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are specifically collected at checkout, they are not included in your order total and are the responsibility of the recipient.

7. Address Accuracy

Orders are shipped to the address provided at checkout. Please review your shipping information carefully before placing your order.

If you notice an error, contact us at shop@natavladi.com as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply if the order needs to be sent again.

8. Delayed or Missing Packages

If your tracking has not updated for an extended period or something appears unusual, please contact us at shop@natavladi.com with your order number. We may assist with a carrier inquiry when appropriate.

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors when appropriate, and contact the carrier directly.

If you still need assistance, please contact us. Refunds or replacements are not automatic and will be reviewed based on the circumstances of each order.