Refund policy

We want you to love your order. If something isn’t quite right, eligible items may be returned within 14 days of delivery.

Our standard return policy applies to frogs, including Frogs made for you, as well as Wardrobe, Tiny Things, and other eligible items.

1. Return Eligibility

To be eligible for a return:

A return request must be submitted within 14 days of delivery.
Items must be unused, unaltered, and in their original condition.
Items should be returned with any clothing, accessories, or other pieces that were included with the original order.

Items that do not meet these conditions may not be eligible for a refund.

2. How to Start a Return

Before sending anything back, please email shop@natavladi.com.

Please include:

Your order number
The item(s) you would like to return
A brief reason for the return
Photos, if relevant

We’ll reply with the return address and next steps.

Please do not send a return without contacting us first.

3. Return Shipping

For standard returns, return shipping costs are the responsibility of the customer.

If your order arrived damaged, incorrect, or there is another issue with the order, please contact us before sending anything back so we can review the situation and provide the appropriate next steps.

4. Refunds

Once we receive and inspect an eligible return, we’ll let you know whether the return has been approved.

If approved, a refund for the returned item(s) will be issued to your original payment method.

Your bank, credit card company, or payment provider may take additional time to process and post the refund after it has been issued.

5. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or something is missing, please contact us at shop@natavladi.com as soon as possible, ideally within 7 days of delivery.

Please include your order number and clear photos of the item and packaging when applicable.

We’ll review the issue and contact you with the appropriate next steps.

6. Non-Returnable Items

The following items are not eligible for standard returns:

Gift cards
Items that have been used, altered, damaged after delivery, or are no longer in their original condition
Items for which a return request was not submitted within the 14-day return period

This does not affect any rights that may apply to damaged, defective, or incorrect items.