Frogs & Ordering
How do the Friday frog releases work?
Every Friday at 4 PM PT, a small batch of handmade frogs becomes available.
Join the Frog List to get an email as soon as the new drop is live. Frogs are available only while supplies last, and a new drop arrives the following Friday.
What happens when a frog sells out?
Past frog designs that have found homes are kept in our Adopted Frogs archive.
If you love one of those designs, send us a message and we’ll do our best to help create something in a similar spirit.
Can I reserve a frog before the Friday Drop?
Friday Drop frogs aren’t reserved or sold before the drop. They become available Friday at 4 PM PT and can be purchased while inventory lasts.
You can join the Frog List to be among the first to know about each new Friday Drop.
Handmade & Details
Are all Nata Vladi frogs handmade?
Yes. Every frog is made by Natasha, one at a time, from the first stitches to the finishing touches.
Because each one is handmade, no two frogs will ever be completely identical.
Will my frog look exactly like the photos?
Your frog will be made to match the design shown, but small variations are part of the handmade process.
Details such as stitching, expression, placement, and fit may vary slightly, giving each frog a little character of its own.
What size are the frogs?
Most Nata Vladi frogs are approximately 6 inches tall and about 3 inches tall when sitting.
Because they are handmade, the exact measurements may vary slightly from frog to frog.
What comes with my frog?
Your frog comes with the outfit and accessories shown with that frog in the product photos.
Some product pages also include a What’s Included section with additional details, so you can always check there before ordering.
Are all the clothes and accessories shown in the photos included?
For frog listings, the outfit and accessories shown with that frog are included unless the product page says otherwise.
For Wardrobe, Tiny Things, and other accessory listings, frogs or other items shown in the photos may be there for styling only and are not included unless specifically stated.
Please check the product description and What’s Included section for the exact details.
Can I change my frog’s outfits and accessories?
Yes! Part of the fun is giving your frog different looks and letting their little world grow.
Explore Wardrobe for outfits and accessories, and Tiny Things for little additions to their world.
Check each product page for any specific fit or compatibility details.
Shipping & Delivery
When will my order ship?
Orders usually ship within 2–7 business days.
Nata Vladi is a small one-person studio, so processing time may occasionally vary depending on how busy we are.
How long does delivery usually take after my order ships?
Delivery time depends on your location and the shipping service selected at checkout.
Once your order is on the way, you’ll receive tracking information so you can follow its progress and see the carrier’s estimated delivery date.
Do you offer free U.S. shipping?
Yes. U.S. shipping is free on orders of $50 or more.
Do you ship internationally?
Yes, we ship to selected international destinations.
Available countries and shipping options are shown at checkout, and international shipping rates are calculated based on your destination.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive an email with tracking information so you can follow your package on its way to you.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless these charges are specifically collected at checkout, they are not included in your order total and are the responsibility of the recipient.
Returns & Order Help
Can I return my order?
Yes, eligible items can be returned according to our Return & Refund Policy.
If you’d like to start a return, email shop@natavladi.com and we’ll help you with the next steps.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please email shop@natavladi.com as soon as possible.
If your order has already been packed or shipped, we may not be able to make changes or cancel it. You can still contact us after delivery to ask about a return under our return policy.
What should I do if my order arrives damaged or something is wrong?
Please email shop@natavladi.com with your order number and a few photos showing the issue.
We’ll review the issue and contact you with the appropriate next steps.
What should I do if my tracking hasn’t updated?
Tracking can sometimes take a little time to update after a package is handed to the carrier.
If your tracking hasn’t changed for several days or something looks unusual, email shop@natavladi.com with your order number and we’ll help you check it.
What if my package says delivered but I can’t find it?
First, check around the delivery location, with anyone else at your address, and with neighbors if appropriate. Carriers sometimes also mark packages as delivered shortly before they actually arrive.
If you still can’t locate your package, contact the carrier and email shop@natavladi.com so we can help you look into it.
How can I contact you about my order?
Email us at shop@natavladi.com and include your order number if you have one.
You can also use our Contact page to get in touch.
Care & Safety
How should I care for my frog?
Spot clean gently with a soft, damp cloth as needed.
Please avoid machine washing, soaking, or harsh cleaning products. Because each frog is handmade, gentle care will help keep its shape, details, and outfit looking their best.
Are Nata Vladi frogs toys or collectibles?
Nata Vladi frogs are handmade collectible art dolls, not traditional children’s toys.
They are created with detailed clothing, accessories, and internal structure meant for display, collecting, styling, and gentle handling.
Are the frogs suitable for children?
Nata Vladi frogs are not recommended for children under 10 years old.
They contain small details and internal wire, so they should be handled with care and are best suited for older children, teens, and adult collectors.
Why is there wire inside the frog’s limbs?
The internal wire helps the frog hold its shape and gives the arms and legs gentle poseability.
Because of this internal structure, frogs should be handled carefully and are not intended for rough play.